📦 Shipping & Returns
We want your experience with Pipoca to be easy, clear, and beautiful ✨
Here we tell you everything you need to know about shipping, deliveries and returns , without fine print or complications.
🚚 Shipping
Available shipping methods
At Pipoca we work with two shipping options , so you can choose the one that best suits you:
- We will send your order to the nearest GLS store to the address you provide. ( See Parcel Shops GLS ).
- You will receive an email with the name and exact address of the store.
- We always automatically select the nearest available Parcel Shop.
- Direct delivery to the address you provide.
- Ideal if you prefer to receive your Popcorn at home.
⏱️ Preparation and delivery times
- Orders are usually prepared and shipped the next day .
- If you place your order in the morning, it can ship the same day 🤍
- Spain and Portugal: 1–3 working days
- France: 2–6 business days
⚠️ During periods of high demand (Black Friday, Christmas, August or other holidays), shipments may be slightly delayed.
⚠️ Delivery attempts
There is only 1 delivery attempt .
If the package cannot be delivered or collected for reasons beyond Pipoca's control, a new shipment will need to be paid for:
- Spain and Portugal: €2.99
- France: €5.99
🔄 Returns and exchanges
You have 14 days from the collection date to request a refund or exchange.
✉️ How to request a refund or exchange?
Write to us by email indicating:
- Your order number
- What do you want to do
- The reason
Hi Pipoca,
My order number is 1633 and I want to exchange the blue bead necklace, size S, for a size M.
because it's a little tight around my dog's neck.
Thank you!
🧾 Steps in the process
- We sent you a prepaid label to print.
- Prepare the package, making sure the product is well protected.
- Stick the label on the package.
- Take it to the nearest InPost location ( search for InPost point ).
- When it arrives at our warehouse, we will process the refund or exchange .
If you have any questions, write to us.
We're here to help you 🤍