Exchanges and Returns

We want you to be happy with your order. If something is not what you expected, we are here to help you.

Exchanges FREE

If the size doesn't fit or you want to change the model, follow these steps:

  1. Fill out the form below with your order number, the product you want to exchange, and the new one you want to receive.
  2. We will send you a free return label via email.
  3. We will indicate the closest drop-off point to your home — you just need to drop off the package.
  4. As soon as we receive it, we will process everything within 24 hours.
⚠️ The product must arrive in perfect, unused condition. If you still have the original packaging, please use it for the return shipment.
⚠️ If the new product is more expensive, we will send you a payment link for the difference.
Note: Free return labels are not available for the Canary Islands.

Returns FREE

If the product is not what you expected, follow these steps:

  1. Fill out the form below with your order number and the product you wish to return.
  2. We will send you a free return label via email.
  3. We will indicate the closest drop-off point to your home — you just need to drop off the package.
  4. As soon as we receive it, we will process the refund within 24 hours.
⚠️ The product must arrive in perfect, unused condition. If you still have the original packaging, please use it for the return shipment.
⚠️ Original shipping costs are not refunded.
Note: Free return labels are not available for the Canary Islands.

Do you want to initiate an exchange or return?
Fill out the form and we will contact you within 24 hours.

Initiate exchange or return
Any questions? Write to us at info@pipocadogwear.com or via WhatsApp and we'll be happy to help you. 🐾